Refund Policy

Refund Policy

At Khan Gems, customer satisfaction is important. Every gemstone is carefully inspected before shipping to ensure quality and authenticity. However, if a purchase does not meet expectations, a refund request may be submitted under the following conditions.

14-Day Refund Period

Refund requests must be made within 14 days from the date of delivery. Requests received after this period will not be eligible for a refund.

Eligibility for Refund

To qualify for a refund:

• The gemstone must be unused, unworn, and in original condition
• The item must be returned with original packaging and certification (if provided)
• Any damage, alteration, or tampering will make the item ineligible for refund

Customized or specially ordered gemstones may not be eligible for refunds unless stated otherwise.

Refund Process

Once the returned item is received and inspected, approval or rejection of the refund will be communicated. Approved refunds will be processed back to the original method of payment within a reasonable timeframe. Shipping and handling charges are non-refundable unless the return is due to an error or defect.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received is incorrect or defective. Secure and insured shipping is recommended for all returns.

Contact Information

For refund requests or questions regarding this policy, please contact:

Email: pinkcitygems1@gmail.com
Phone: +91 9887044045
Address: 1, M.D. Road, Jaipur, INDIA

Please include order details and reason for return when contacting customer support.